SMS & Phone Communication Policy
Effective date: July 2026
This policy describes how New Era Solutions One LLC ("we," "us," or "our") uses telephone calls and SMS text messages to communicate with patients, clinics, and business contacts, and how consent for those communications is collected and honored. We communicate in accordance with the Telephone Consumer Protection Act (TCPA), applicable CMS guidance, and HIPAA.
1. Program Description
New Era Solutions One LLC uses phone calls and text messages for service-related (transactional) communication connected to the durable medical equipment, orthotic, and monitoring products we supply. Message types include:
- confirmation that a referral or order has been received and is in process;
- scheduling and confirming fitting appointments and deliveries;
- order and delivery status updates;
- requests for information needed to complete insurance processing;
- usage instructions, documentation, and follow-up support messages.
We do not send marketing or promotional text messages without separate, express written consent for that purpose.
2. Consent (Opt-In)
You may provide consent to receive calls and text messages from us:
- verbally, during patient intake or a phone conversation with our staff;
- in writing, on intake, referral, or delivery paperwork;
- by initiating a text message conversation with our business number.
Consent to receive text messages is not a condition of receiving products or services from New Era Solutions One LLC. Message frequency varies depending on the status of your order and services. Message and data rates may apply according to your mobile carrier plan.
3. Opting Out
You can stop receiving text messages at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed, and no further texts will be sent to your number unless you opt in again. You may also opt out by calling our office at 734-398-3535 or emailing contact@newerasolutionsonellc.com. Opting out of text messages does not affect your care or your ability to receive products and services; we will continue to reach you by phone or mail as needed.
4. Help and Support
For help at any time, reply HELP to any text message from us, call 734-398-3535, or email contact@newerasolutionsonellc.com.
5. Privacy of Mobile Information
Mobile phone numbers and opt-in consent collected for this program are used only by New Era Solutions One LLC and the communication platform providers acting on our behalf. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Health-related content in our communications is limited to the minimum necessary and is protected in accordance with HIPAA. See our full Privacy Policy.
6. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include all major U.S. carriers; delivery of messages is subject to effective transmission by your carrier.
7. Changes to This Policy
We may update this policy from time to time. The current version, with its effective date, will always be posted at this address.
8. Contact
New Era Solutions One LLC
2200 N Canton Center Rd, Suite 150, Canton, MI 48187
Phone: 734-398-3535 · Fax: 734-929-1806
Email: contact@newerasolutionsonellc.com · newerasolutionsonellc@gmail.com