Privacy Policy
Effective date: July 2026
New Era Solutions One LLC ("we," "us," or "our") is a CHAP-accredited supplier of durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) located at 2200 N Canton Center Rd, Suite 150, Canton, MI 48187. This Privacy Policy describes how we collect, use, and protect information provided through our website, newerasolutionsone.net, and through our business communications.
1. Protected Health Information (PHI)
As a healthcare supplier, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected health information that we receive in the course of providing equipment and services — for example, through physician referrals, prescriptions, and insurance coordination — is used and disclosed only as permitted by HIPAA and applicable law, for purposes of treatment, payment, and healthcare operations. Patients may request a copy of our Notice of Privacy Practices by contacting our office.
Please do not submit protected health information through the contact form on this website. Patient documents should be transmitted by fax to 734-929-1806.
2. Information We Collect Through This Website
- Contact form submissions: name, clinic or organization, email address or phone number, and the content of your message.
- Technical information: our hosting provider may collect standard server log data (such as IP address, browser type, and pages visited) for security and performance purposes.
This website does not use advertising trackers and does not display third-party advertising.
3. How We Use Information
- To respond to inquiries and referral-related communication from clinics and care teams.
- To coordinate equipment supply, fitting, delivery, insurance processing, and follow-up support.
- To maintain records required by law, by our accrediting body (CHAP), and by the Centers for Medicare & Medicaid Services (CMS).
4. Sharing of Information
We do not sell personal information. We do not share personal information with third parties for their marketing purposes. Information may be shared only:
- with healthcare providers, insurers, and other parties as necessary to provide our services and process claims, consistent with HIPAA;
- with service providers who support our operations (such as billing, communications, and hosting platforms) under appropriate confidentiality obligations;
- when required by law, regulation, or valid legal process.
5. Text Messaging and Phone Consent Data
Mobile phone numbers and SMS opt-in consent collected for patient and client communication are used solely by New Era Solutions One LLC for the purposes described in our SMS & Phone Communication Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, excluding communication platform providers acting on our behalf.
6. Data Security
We maintain administrative, technical, and physical safeguards designed to protect the information we hold, consistent with HIPAA requirements and CHAP accreditation standards. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information submitted through the website.
7. Data Retention
We retain records for the periods required by federal and state law, Medicare supplier standards, and our accreditation requirements. Website inquiry messages are retained only as long as needed to respond and maintain business records.
8. Your Choices
You may contact us at any time to ask what contact information we hold about you, to correct it, or to request its deletion where the law permits. Patients have additional rights regarding their health information under HIPAA, described in our Notice of Privacy Practices.
9. Children
This website is intended for healthcare professionals and adult patients or their caregivers. We do not knowingly collect information from children through this website.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be posted on this page.
11. Contact Us
New Era Solutions One LLC
2200 N Canton Center Rd, Suite 150, Canton, MI 48187
Phone: 734-398-3535 · Fax: 734-929-1806
Email: contact@newerasolutionsonellc.com · newerasolutionsonellc@gmail.com